About Mystery Shopping Service

Heather PriceOwner

Heather Price is an accomplished leader with extensive experience in mystery shopping and market research.

She owns and operates Service Analytics DBA Mystery Shopping Service, a mystery shopping and market research firm focused on large and mid-sized businesses.

Heather provides the highest quality of services to her customers. She combines customized solutions with responsive communication, coupled with a national reach.

Who We Are

We’ve performed mystery shopping service evaluations with unprecedented success for over 20 years, across 50 states. Our track record and measurable results give our clients the confidence they need to integrate us as their driving force in identifying and resolving service issues. We then work with you to go beyond mere data and build business and customer connections, experiences and relationships.

How We Lead

Our anonymous mystery shoppers are experts, but our fingerprints are everywhere. We impact industries including Senior Living (Independent, Assisted, Memory, etc.), Multi-Family Apartment and Single Family Residential Real Estate, Healthcare, Retail, and Food and Hospitality industries. There are no limits to the industries we can help, as building a mystery shopper profile is a collaborative process. Our mystery shopping services identify opportunities to improve your profitability through increased customer retention and sales, no matter the industry type.

Flexibile

Your business is like no other – and that’s why we don’t do cookie-cutter solutions. We engage with you to assess your specific business, challenges, goals and opportunities, and we’ll initiate your very own customized program. We’re focused on results that will impact your business’ bottom line

Excellence

We’re so confident in the risk-free, world-class service we provide, that we offer our clients a satisfaction guarantee. If you are not happy with a published shop, we will gladly have it performed again on our dime to ensure the highest level of excellence is achieved to meet your objectives.

Trust

Our track record speaks volumes about who we are and the value we provide. Our clients return to us month after month and continue to use our services without the need for any formal long-term contracts. So we don’t require them. We are a trusted name in market research.

Put our leading research in your corner

Our Commitment

Our analysis can cover all aspects of your business, gathering feedback and insights into how your business can surge forward. Our commitment to quality ensures our mystery shoppers provide accurate feedback on your customer service and sales process. Learn about Mystery Shopping Service to see how we can help your business be like our successful customers, with vastly improved sales, customer satisfaction and a significantly expanded bottom line.