About Mystery Shopping Service / Service Analytics LLC

Heather Price
Heather PriceOwner

Heather Price is an accomplished leader with extensive experience in mystery shopping and market research.

She owns and operates Service Analytics DBA Mystery Shopping Service, a mystery shopping and market research firm focused on large and mid-sized businesses.

Heather provides the highest quality of services to her customers. She combines customized solutions with responsive communication, coupled with a national reach.

We’ve performed mystery shopping service evaluations with unprecedented success for over 20 years, across 50 states. Our track record and measurable results give our clients the confidence they need to integrate us as their driving force in identifying and resolving service issues. We then work with you to go beyond mere data and build business and customer connections, experiences and relationships.

Our anonymous mystery shoppers are experts, but our fingerprints are everywhere. We impact industries including Multi-Family Apartment and Single Family Residential Real Estate, Independent Senior Living and Assisted Senior Living, Healthcare, Retail, and Food and Hospitality industries. There are no limits to the industries we can help, as building a mystery shopper profile is a collaborative process. Our mystery shopping services identify opportunities to improve your profitability through increased customer retention and sales, no matter the industry type.

Put our mystery shoppers in your corner

Of course, our shoppers won’t simply stay in the corner. They’ll be all over your business, gathering feedback and insights into how your business can surge forward. Our commitment to quality ensures our mystery shoppers provide accurate feedback on your customer service and sales process. Find out how Mystery Shopping Service can help your business be like the successful customers below, with vastly improved customer satisfaction and a significantly expanded bottom line.