How do you stack up? Are your staff well trained? Are there concerns over performance? An anonymous mystery shopper can visit your business location to collect first-hand observations.

In-Person Shops allow a mystery shopper to visit a location and report back on face-to-face interactions, including first impressions of location and staff, and how the staff interacted with the mystery shopper and other customers. These shops can be directed towards a general observation to a specific, targeted staff member. In-Person Shops can optionally record audio or video of the experience, and the shop results in a comprehensive survey with detailed reporting.

• In-person, on-site visit
• Impressions, observations, feelings
• Detailed feedback
• Audio recorded (optional)
• Video recorded (optional)
• Targeted representative (optional)
• Comprehensive survey
• Detailed reporting