How do you stack up? Are your staff well trained? Are there concerns over performance? An anonymous mystery shopper can visit your business location to collect first-hand observations.
In-Person Shops allow a mystery shopper to visit a location and report back on face-to-face interactions, including first impressions of location and staff, and how the staff interacted with the mystery shopper and other customers. These shops can be directed towards a general observation to a specific, targeted staff member. In-Person Shops can optionally record audio or video of the experience, and the shop results in a comprehensive survey with detailed reporting.
IN-PERSON SHOP VISIT SERVICE:
- In-person, on-site visit
- Impressions, observations, feelings
- Detailed feedback
- Audio recorded (optional)
- Video recorded (optional)
- Targeted representative (optional)
- Comprehensive survey
- Detailed reporting