When choosing a mystery shopping company, there are a few important factors to consider.

First, you should look for a company with a good reputation and a track record of success. This can typically be determined by reading customer reviews and asking for references from other businesses that have used the company’s services or finding a provider registered with Mystery Shopping Provider Association (MSPA).

Second, you should look for a company that offers a wide range of mystery shopping services, so that you can choose the types of evaluations that are most relevant to your business. For example, some mystery shopping companies specialize in evaluating customer service, while others focus on evaluating the cleanliness and appearance of a business’s facilities. And some (like ours) do all of the above!

Third, you should look for a company that provides comprehensive training and support for its mystery shoppers. This will help ensure that the evaluations are conducted accurately and consistently, and that the feedback you receive is valuable and actionable.

Finally, you should look for a company that offers competitive pricing and flexible contract terms. This will help you get the most value for your money, and will allow you to easily adjust the scope of your mystery shopping program as your business needs change.

We check all of the boxes. Contact us today to see how we can meet your mystery shopping service needs.