A qualified mystery shopper calls your business and captures the telephone experience. If it’s not good, we’ll tell you why. If it’s good but could be better, we’ll document and analyze that too.

Telephone Shops measure quality of interaction over the phone. A telephone mystery shop allows a secret shopper to report back on first impressions, observed interactions and feelings relating to random or targeted staff. These mystery shops can be optionally recorded for management review and training, and include detailed comments. A comprehensive survey and full, detailed reporting is provided with this service.

• Telephone call
• Impressions, observations, feelings
• Detailed comments
• Recorded audio (optional)
• Targeted representative (optional)
• Comprehensive survey
• Detailed reporting